Mail order fulfilment specialists Netpack have found the solution to their internal communication issues.

With a large distribution centre based in Penzance, Cornwall, the company relies on a range of bespoke software to manage workflow but as IT Executive Tony Bell explains, communicating urgent system related messages to the 50 plus staff was proving difficult; “The IT team regularly need to update or perform maintenance on the applications used by our Customer Services department. This is often during work time and therefore has an impact on their ability to service customer orders. Under our old procedures we were issuing service announcements via email but these were not being read in a timely fashion and this was introducing frustrating delays for us.”

“Since discovering NetSupport Notify the problems have disappeared. The product enables us to send an instant alert or notification direct to all or selected desktops across the company. The message takes screen focus so we know the user is guaranteed to see it and most importantly they can’t ignore it! This is particularly useful if we need to take action immediately, we know that everyone will be logged off the system straight away allowing us to get on with our jobs and the customer service team are back working within minutes.”

About Netpack
Netpack are one of the UK's leading and longest-established mail order and e-commerce fulfilment companies, delivering logistic solutions to International and growing businesses alike as well as serving the charity sector.

The company has a long reputation as charity mail order specialists. We have worked, and continue to work for numerous charities who use us for peace of mind, great service and cost effective solutions.

www.netpack.co.uk