NetSupport Manager News

NetSupport Join The List Of Finalists at the 2010 UK IT Industry Awards

Thu, 8 Sep 2010 15:42:00 GMT

NetSupport are delighted to have been named a finalist at the UK IT Industry Awards for the 2nd year running.

Organised by Computing Magazine and BCS, The Chartered Institute for IT, NetSupport have been recognised in the Business IT Innovation of the Year category for the work they have done over the past 12 months in evolving their market-leading Remote Access solution, NetSupport Manager, to meet the support demands of the modern corporate network.

NetSupport Manager version 11 has raised the bar for multi-platform support solutions with it's new Windows 7 style interface, with touch capability, enabling you to dynamically group remote workstations by platform and operating system. Ideal for getting an instant overview of your network with a view to rolling out new or upgrading out-of-date technology.

With a number of manufacturers shipping servers, laptops and desktops that support Intel® vPro™ technology, NetSuppo....

NetSupport Manager Remote Access Software Helps Bob Drake Reproductions Improve Efficiency Of Desktop Support

Fri, 2 Sep 2010 12:35:00 GMT

Bob Drake Reproductions specialize in the manufacture of parts for vintage Ford’s. What was once a one-man garage has grown to the point where today there are 3 workshops spread across the town of Grant’s Pass, Oregon.

As IT Director Darius Englen explains, the multi-site nature of the organization caused many logistical issues for his support team; “More time was being spent on travelling between workshops than actually fixing the problem. We trialed a few Remote Access solutions and NetSupport Manager stood out thanks to its ease of deployment and ability to seamlessly remote control multiple machines simultaneously. Being able to view the remote desktops has increased our efficiency several times over and dramatically reduced the time and costs involved in visiting our different sites.”

About Bob Drake Reproductions
Bob Drake had been fascinated by cars since his boyhood years and this led to an avid interes....

NetSupport Triumph Again At Best Business Awards

Sat, 27 Aug 2010 16:16:00 GMT

Following previous successes, NetSupport’s commitment to providing IT departments with the very best support solutions has once again been recognised by the UK Best Business Awards.

In the Best Product/Service Range category, NetSupport’s market-leading Remote Access tool, NetSupport Manager 11 and recently launched ITIL Service Management solution, NetSupport ServiceDesk 3, were judged to provide the IT Support community with the best-of-breed tools they need to maximise the availability of their business critical systems.

Commenting on NetSupport’s Best Business Award for Best Product / Service Range, Andrew Areoff, Chairman of the Judges said: “It’s always nice to see companies like NetSupport winning a Best Business Award for the second time in a different category. Having won the Best Customer Focus category last year, they have proved that they not only deliver a great service but also offer an outstanding range of IT s....

Remote Access Software Helps Keep LBBW’s Banking Systems Online

Tue, 23 Aug 2010 17:26:00 GMT

Headquartered in Prague, Landesbank Baden-Württemberg (LBBW) is one of the many global financial institutions currently using NetSupport’s multi-platform Remote Access solution to minimise the downtime of their business critical systems.

Thanks to NetSupport Manager’s powerful range of remote management tools, the bank’s IT support team have been able to offer a much improved service to their end-user community, diagnosing and resolving a large number of computer related issues without the need for a physical visit to the user.

NetSupport Manager’s ease of use and remote control performance were key factors in LBBW’s decision to adopt the product as its preferred solution.

About LBBW Bank
LBBW has been present on the Czech banking market since 1991, and over the years it has established a firm position as a modern and universal commercial bank, providing top-class services and reacting pr....

Norvik PVCu Windows Systems Ltd Use NetSupport Manager to Support Remote Users

Wed, 17 Aug 2010 12:14:00 GMT

“The Managing Director requires access from home or elsewhere to live operational data on the company network and also to secure files. VPN is not an option due to large files in use, remote control software totally fits the bill,” explains Nigel Mayo, IT Manager.

“NetSupport Manager has an easy to use interface and enables the M.D to operate with a screen display he recognises. It has been a complete success.

With a Gateway now in place there is scope to add other users such as the company accountant who needs to access financial systems out of hours. I’m also able to check and diagnose IT faults without having to visit or call the office while offsite or on holiday. A Linux based Server is currently being commissioned and I am glad to see this will run the Client software.”

About Norvik PVCU Windows Systems Ltd
Founded in 1989, Norvik helped to pioneer the development of PVCu windows, doors and conserv....

Hochschule für Technik und Wirtschaft des Saarlandes nutzen NetSupport Technology

Tue, 16 Aug 2010 11:13:00 GMT

Das Engineering Competence Center ist das Rechnerlabor des Studienbereichs Maschinenbau/Prozesstechnik an der Hochschule für Technik und Wirtschaft des Saarlandes. Die Rechner werden im Bachelor- und Master-Studium in verschiedenen Bereichen eingesetzt (Officeanwendungen, CAD, FEM und Mathematik).

Aus der NetSupport-Produktfamilie setzen wir überwiegend Netsupport-DNA und NetSupport-Manager in folgenden Aufgabenbereichen ein:

· Aufbau der Betriebssysteme
· Verteilung und Aufspielen der Software an den Rechnern
· Hard- und Softwareüberblick
· Übersicht über die genutzte Software der Clients
· Beschränkung der Anwendungen bei Bedarf
· Verteilung der Dateien und Ordnern

Alle bisher an den Support gemeldeten Probleme wurden in kurzer Zeit gelöst.

Für weitere Informationen besuchen Sie bitte: "NetSupport Manager sets the standard for remote control, and this latest version delivers even more valuable features."

PC PRO is the latest industry magazine to check out the new version of NetSupport's market leading multi-platform Remote Control solution.

Version 11 builds on the products reputation for delivering the tools IT support teams need to maximise the availability of mission critical systems. Ensuring it keeps pace with the changing IT landscape, NetSupport Manager provides secure connectivity with Windows, MAC, Linux and mobile devices wherever they are.

Read the full review HERE.

The Chartered Institute Of Purchasing & Supply Establish A Disaster Recovery Plan With Help From NetSupport

Thu, 30 Jun 2010 09:23:00 GMT

The Chartered Institute Of Purchasing & Supply (CIPS) have chosen NetSupport to remotely host their Disaster Recovery Servers.

CIPS is the leading body in procurement and supply chain management, helping individuals, business, organisations and the profession as a whole to maximise the benefits of procurement practice. Membership of the organisation provides many benefits including a comprehensive range of courses, conferences and publications. CIPS also offers business solutions packages.

Ensuring continuity of service to their customers is key and this led CIPS to look for a partner who could help minimise the amount of system downtime in the event of unforseen circumstances impacting on this objective.

As one of the leading providers of Business Continuity and Disaster Recovery services in the East Midlands and East Anglia, NetSupport were ideally situated to help the South Lincolnshire based organisation.

However, as Brett Car....

New NetSupport Manager v11 Receives Glowing Report From Network Computing

Fri, 24 Jun 2010 14:30:00 GMT

The evidence would suggest that the recent launch of NetSupport Manager version 11 is set to maintain the products position as the market leading multi-platform Remote Access solution.

Network Computing's test lab have just put version 11 through its paces and as can be seen from the closing summary, the review was very positive.

"In our view remote control software simply doesn't get any better than this. NetSupport Manager 11 provides everything a support department could possibly need as it's very simple to deploy, delivers a wealth of highly accessible features and combines these with extreme ease of use and good value."

Click Here to read the full review.

NetSupport Host Their Latest Business Continuity Open Day

Thu, 2 Jun 2010 16:08:00 GMT

‘Making Business Continuity and BS25999 work for you’ was the theme as local business leaders and business continuity planners gathered at NetSupport’s Market Deeping HQ for a recent Open Day hosted by NetSupport and their specialist Risk Management partners BGG Associates and CWL Systems.

As one of the leading providers in the region, a fact confirmed by the company’s recent nomination for Specialist Business Continuity and Disaster Recovery Supplier of the Year at the National Business Continuity Awards, NetSupport are well qualified to advise businesses on the need for effective Business Continuity and Disaster Recovery planning.

The aim of the day was to provide delegates with an overview of business continuity and how the British Standard BS25999* can improve their business processes. After opening presentations by NetSupport’s Ravi Pathak, BGG’s David Gregory and Nick Lee from CWL, delegat....

Rosemont Pharmaceuticals Improve Customer Satisfaction Thanks To NetSupport Manager

Sat, 28 May 2010 10:11:00 GMT

Rosemont Pharmaceuticals based in Leeds have seen a significant improvement in customer satisfaction since installing NetSupport Manager. With support for Windows, MAC, Linux and Windows mobile systems, NetSupport Manager offers complete compatibility for today’s multi-platform corporate environments and the product has proved to be the ideal tool to provide remote support to Rosemont’s dispersed Sales teams.

“NetSupport Manager came highly recommended by one of our software suppliers and we haven’t been disappointed.” commented Dave Orwin, Senior IT Officer.

“The product has made support provision so much easier and efficient, resulting in significant time savings. The image of the IT department has improved as a result of being able to resolve end user problems quicker.”

“The ability to remotely transfer files to users laptops has been invaluable, previously we would have had to ship by post and ....

NetSupport Manager Recommended By Spain's Leading Online Journal

Sat, 7 May 2010 14:46:00 GMT

NetSupport Manager has once again rated highly for speed and performance in a recent test carried out by respected Spanish technology magazine PC Actual.

The leading Remote Support solution scored 9.1 out of 10 and was awarded ‘Recommended’ status and with this week’s launch of NetSupport Manager version 11, customers are set to benefit from even better operability and performance.

Read the full Spanish review here.

New NetSupport Manager 11 Delivers Effective Remote Support For Any Environment

Fri, 6 May 2010 10:39:00 GMT

London, UK – 6th May 2010 – Remote Control and Desktop Management specialists, NetSupport Ltd, announce the immediate release of NetSupport Manager version 11.

The latest version offers a fresh user experience with a restyled interface, performance improvements and a range of shortcut features that now make it even easier for you to support the diverse range of systems now in use across the modern enterprise.

NetSupport Manager has been helping organisations optimise the delivery of their IT support services since 1989 and whilst the use of Remote Control software is now commonplace, unlike 20 years ago the diverse range of platforms, protocols and physical assets now in use provide PC Management and Remote Control Software solutions with the continuous challenge of being able to offer support to a variety of configurations.

The success of NetSupport Manager lies in its ability to cont....

Latest IT Innovations Unveiled at Interop Las Vegas

Wed, 4 May 2010 16:08:00 GMT

The impressive surroundings of the Mandalay Bay Hotel in Las Vegas have just played host to Interop, one of the world’s leading business technology events.

Interop is always guaranteed to provide a comprehensive understanding of all the latest IT innovations and as usual the NetSupport team were on hand to give visitors a first sight of the latest developments in their range of Desktop Management solutions.

With updates to both NetSupport Manager and NetSupport DNA Helpdesk due for release through May, Interop proved the ideal environment to promote both launches as NetSupport’s CEO Marcus Kingsley explained; “With an increase in foot traffic, we are tentatively confident of finally seeing the visible early signs of recovery. Interop has again proved to be a rewarding week for us and it was great to be able prepare visitors for the forthcoming product updates. An increasing number of IT Support teams are looking for a truly cross-platform....

NetSupport Showcase Their Latest Updates At The Service Desk & IT Support Show

Sat, 30 Apr 2010 11:24:00 GMT

Europes largest IT service management event, the Service Desk & IT Support Show, has just closed its doors and with an increase in overall visitor numbers it has been a busy and fruitful couple of days for the NetSupport team.

Visitors to the NetSupport stand were the first to see the exciting new updates to leading multi-platform Remote Support solution NetSupport Manager ahead of the forthcoming global launch of version 11.

The latest version offers a fresh user experience with a restyled interface, performance improvements and a range of shortcut features that now make it even easier for you to support the diverse range of systems now in use across the modern enterprise.

Highlights in version 11 include a new dynamic Auto-Groups facility that provides an instant hierarchal view of your remote Client machines by platform and operating system. With a number of manufacturers now shipping servers, laptops and desktops that support Intel vPro ....

AIC InsuringAmerica Rely on NetSupport Manager To Support Their Office Network

Tue, 26 Apr 2010 15:38:00 GMT

With three small locations and one main office to manage, AIC InsuringAmerica required a product that provided effective remote support to all workstations across the network both in terms of technical support and user training support.

The company tried NetMeeting and GoToMYPC but with their extensive use of VPN and Terminal Server found that they did not serve well for desktop support.

Having trialed NetSupport Manager free for 30 days it quickly became apparent that this was the answer to their problems as IT Director Bill Kemper explained, “NetSupport Manager has been a fantastic solution because it has very minimal demand of system resources, extreme flexibility for supporting from several locations and a great set of features for identifying system issues on the remote machines, specifically the Inventory component which helps us monitor hardware and installed software.”

“NetSupport Manager’s presentation tools help....