NetSupport 24-7 News

The Chartered Institute Of Purchasing & Supply Establish A Disaster Recovery Plan With Help From NetSupport

Thu, 30 Jun 2010 09:23:00 GMT

The Chartered Institute Of Purchasing & Supply (CIPS) have chosen NetSupport to remotely host their Disaster Recovery Servers.

CIPS is the leading body in procurement and supply chain management, helping individuals, business, organisations and the profession as a whole to maximise the benefits of procurement practice. Membership of the organisation provides many benefits including a comprehensive range of courses, conferences and publications. CIPS also offers business solutions packages.

Ensuring continuity of service to their customers is key and this led CIPS to look for a partner who could help minimise the amount of system downtime in the event of unforseen circumstances impacting on this objective.

As one of the leading providers of Business Continuity and Disaster Recovery services in the East Midlands and East Anglia, NetSupport were ideally situated to help the South Lincolnshire based organisation.

However, as Brett Car....

NetSupport Host Their Latest Business Continuity Open Day

Thu, 2 Jun 2010 16:08:00 GMT

‘Making Business Continuity and BS25999 work for you’ was the theme as local business leaders and business continuity planners gathered at NetSupport’s Market Deeping HQ for a recent Open Day hosted by NetSupport and their specialist Risk Management partners BGG Associates and CWL Systems.

As one of the leading providers in the region, a fact confirmed by the company’s recent nomination for Specialist Business Continuity and Disaster Recovery Supplier of the Year at the National Business Continuity Awards, NetSupport are well qualified to advise businesses on the need for effective Business Continuity and Disaster Recovery planning.

The aim of the day was to provide delegates with an overview of business continuity and how the British Standard BS25999* can improve their business processes. After opening presentations by NetSupport’s Ravi Pathak, BGG’s David Gregory and Nick Lee from CWL, delegat....

Latest IT Innovations Unveiled at Interop Las Vegas

Wed, 4 May 2010 16:08:00 GMT

The impressive surroundings of the Mandalay Bay Hotel in Las Vegas have just played host to Interop, one of the world’s leading business technology events.

Interop is always guaranteed to provide a comprehensive understanding of all the latest IT innovations and as usual the NetSupport team were on hand to give visitors a first sight of the latest developments in their range of Desktop Management solutions.

With updates to both NetSupport Manager and NetSupport DNA Helpdesk due for release through May, Interop proved the ideal environment to promote both launches as NetSupport’s CEO Marcus Kingsley explained; “With an increase in foot traffic, we are tentatively confident of finally seeing the visible early signs of recovery. Interop has again proved to be a rewarding week for us and it was great to be able prepare visitors for the forthcoming product updates. An increasing number of IT Support teams are looking for a truly cross-platform....

NetSupport Showcase Their Latest Updates At The Service Desk & IT Support Show

Sat, 30 Apr 2010 11:24:00 GMT

Europes largest IT service management event, the Service Desk & IT Support Show, has just closed its doors and with an increase in overall visitor numbers it has been a busy and fruitful couple of days for the NetSupport team.

Visitors to the NetSupport stand were the first to see the exciting new updates to leading multi-platform Remote Support solution NetSupport Manager ahead of the forthcoming global launch of version 11.

The latest version offers a fresh user experience with a restyled interface, performance improvements and a range of shortcut features that now make it even easier for you to support the diverse range of systems now in use across the modern enterprise.

Highlights in version 11 include a new dynamic Auto-Groups facility that provides an instant hierarchal view of your remote Client machines by platform and operating system. With a number of manufacturers now shipping servers, laptops and desktops that support Intel vPro ....

2010 Business Continuity Awards Recognise NetSupport

Fri, 15 Apr 2010 17:08:00 GMT

The CIR Business Continuity Awards recognise excellence within the field of business continuity and operational risk management and Peterborough based NetSupport have been named a finalist in the Specialist Business Continuity And Disaster Recovery Company Of The Year category.

Ensuring the ongoing viability and success of their business in the event of a disaster has become a key objective for many business leaders in recent years and the awards were established to bring focus to those Business Continuity providers who excel in their field.

The judges commended NetSupport for the investment they have made, and continue to make, in providing customers with the latest state-of-the-art facilities combined with the highest levels of customer service. A recent extension of the company’s infrastructure has seen an increase in seat capacity as well as the introduction of an additional data-centre and cutting e....

NetSupport Provides Co-location facilities to AKM-IT Services

Wed, 30 Mar 2010 15:03:00 GMT

AKM, a specialist IT solutions supplier for businesses based in Ely, Cambridge, St Ives and the surrounding area, are the latest company in the region to choose NetSupport as their provider of co-location facilities. With two fully equipped data centres, NetSupport offers the most secure hosting environment for your critical data.

About AKM
Since 1998, AKM has worked closely with customers to offer expert IT solutions. AKM has a proven track record of providing customers with forward thinking and robust solutions that allow growth while maintaining reliability and minimising cost.

Based at Broad Street, Ely in Cambridgeshire AKM have an established customer base in East Anglia which continues to expand.

AKM provides services to all types of business ranging from fresh fruit producers and packers to office based retailers.

www.akm-it.co.uk

NetSupport's Upgraded Business Continuity Facility Makes The News

Thu, 27 Jan 2010 11:55:00 GMT

Following a recent upgrade to their Business Continuity facilities, which included the installation of a state-of-the-art Fire Suppression system and additional Data-Centres, the Peterborough Evening Telegraph paid a visit to the Market Deeping site to check out what NetSupport have to offer company's looking to implement an effective 'Disaster Recovery' plan.

Thanks to their investment, NetSupport are confident that they offer customers one of the premier Business Continuity, Disaster Recovery and Co-location services in the region.

For more information and to arrange a tour of NetSupport's facilities contact Ravi Pathak, r.pathak@netsupportsoftware.com.

To read the full Evening Telegraph article CLICK HERE.

Forces Recruitment Services (FRS) choose NetSupport Data Centre for their Customer Centric approach

Thu, 6 Jan 2010 12:14:00 GMT

FRS is the latest organisation to choose NetSupport as their provider of Co-Location and Disaster Recovery Services.

With a dedicated team of account managers responsible for helping ex-service personnel settle back into civilian life it is vital that business-critical systems are available at all times to ensure continuity of service during what is a particularly difficult period for their customers.

A visit to NetSupport’s 2 purpose built Data Centres confirmed to FRS that the infrastructure of the Market Deeping facility provided the ideal hosting environment for their systems.

About FRS
Forces Recruitment Services is the original British ex-military recruitment consultancy specialising in finding jobs for UK Armed Forces personnel. Our track record in assisting ex-military personnel to find employment is an impressive one. Whether you're about to leave the Army, Navy or Air Force or have already left, Forces Recru....

PPF plc co-locate their servers from Docklands to NetSupport House in Market Deeping

Fri, 17 Dec 2009 15:12:00 GMT

PPF plc operates two distinct divisions in the United Kingdom. The Agency Driver Network (ADRN) is focused on sourcing and supplying a flexible resource of drivers. Sister company TW Networks, delivers a specialised and tailored approach to the provision of agency workers for industry. Recognising the importance of the continuous availability and security of all online systems, PPF have chosen to relocate their critical server based systems to the Eastern region's premier Business Continuity and Co-location provider, NetSupport.

NetSupport recently completed a £400,000 investment project in expanding both its BC provision as well as its dedicated Server Hosting capabilities with a second data centre facility. Backed by on-site power, fire suppression, 100mb dedicated bandwidth and full redundancy on all systems, NetSupport are recognised as offering the most complete solution available in the region.

About PPF plc
G....

Terram Ltd Utilise NetSupport Technology to Provide Remote Support

Fri, 26 Nov 2009 16:20:00 GMT

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NetSupport and BGG Associates Announce Strategic Partnership

Tue, 16 Nov 2009 11:51:00 GMT

NetSupport are pleased to be working in partnership with BGG Associates, authorised BS25999-auditors in providing simple, affordable, and expert research, consulting and training services and much more. The partnership will allow both companies to provide a complete end-to-end solution for clients. The partnership of these complementary service offerings will capitalise on each company’s expertise. The services will include full consultancy for accurate problem identification through to problem resolution and the provision of an unrivalled infrastructure, including state-of-the-art purpose built Data Centre in Market Deeping, on the outskirts of Peterborough, providing a complete operational environment with 202 recovery positions, within easy access of road and rail links. This includes three separate recovery suites of varying sizes, creating choice of ready-made offices to move into, complete with fully networked environment, two separate server rooms, digital telepho....

NetSupport Extend Business Continuity Facilities With Help From Newflame

Fri, 12 Nov 2009 15:52:00 GMT

Read how fire safety specialists Newflame have helped implement a state-of-the-art fire suppression system as part of NetSupport's extended Business Continuity facility.

CLICK HERE to read the full article.

NetSupport Join The Windows 7 Party

Fri, 22 Oct 2009 15:27:00 GMT

NetSupport are pleased to announce that their range of Desktop Management and Remote Support solutions are fully compatible with Windows 7.

A diverse range of platforms, protocols and physical assets provides PC Management and Remote Control Software solutions with the continuous challenge of being able to offer support to a variety of configurations and to ensure that critical IT infrastructure is available when needed most.

The key to NetSupport's success, particularly through its market-leading Remote Control tool NetSupport Manager, is its ability to provide comprehensive multi-platform support for Windows, MAC, Linux, Solaris, CE, Pocket PC and Windows mobile devices.

For more information on the NetSupport range please visit www.netsupportsoftware.com

Anglian Water Join With NetSupport For Business Continuity Services

Thu, 30 Sep 2009 11:11:00 GMT

At Anglian Water we take business continuity very seriously. As our products drinking water, treatment of wastewater - are essential for health and well being it is vital that we maintain our services through any crisis. With this background we are delighted to have selected NetSupport as our provider of a Disaster Recovery Centre, particularly supporting our Customer Call Centre and Operational Management Centre. Our confidence in NetSupport services grows off of the back of successful tests of their facilities; recently we had over 100 of our staff working from their Market Deeping site. We have found NetSupport incredibly supportive through the testing of their facilities; all of our requests for access and assistance have been fully supported. We look to the future with far greater confidence that we can manage our business through a crisis having a DRC solution with NetSupport.

Simon White
Business Continuity and Emergency Response Manager
Anglian Wat....

NetSupport Host Annual Partner Event

Tue, 28 Sep 2009 15:55:00 GMT

The grand setting of Wotton House, Surrey, was the venue for the 2009 NetSupport Partner Event. In recent years the annual event has been held in locations such as Las Vegas, Malta, Portugal and Spain but to commemorate NetSupport’s 20th Anniversary it was fitting that a UK location was chosen this year.

A packed 3 days of presentations, technical demonstrations and round table forums gave NetSupport distributors from around the world the opportunity to catch up on current and future product developments and for NetSupport’s Managing Director Al Kingsley the event once again proved its worth;

“Having our partners under one roof gives us a great opportunity to communicate our development and sales strategies and to discuss any local issues individual distributors may have. It was heartening to hear that despite the economic climate currently affecting many territories sales of the NetSupport range are still strong and ....

Local IT company move their co-lo services to NetSupport House

Wed, 23 Jun 2009 11:10:00 GMT

Local IT company move their co-lo services from a London based Data Centre to NetSupport House in Market Deeping.

Locally based IT solution provider to SME (Small to Medium Enterprise) host their services in the latest state of the art data centre faculties at NetSupport limited. The main reason for the move was to be able to access the data centre locally therefore cutting down on travelling time and cost. The data centre offers the following:

- Dual failover connectivity and power
- Raised floors with airflow space.
- Full fire and smoke protection including very-early warning systems (VESDA), mist fire suppression, fully monitored.
- Secure access via key fob systems. Secure and monitored single person entry. Round the clock manned and monitored. CCTV, security breach alarms including perimeter alarm systems.
- Good road and rail links

Guadalupe Valley Electric Cooperative Uses NetSupport for Remote Support and IT Asset Tracking.

Wed, 16 Jun 2009 19:38:00 GMT

Guadalupe Valley Electric Cooperative Uses NetSupport for Remote Support and IT Asset Tracking.We currently use NetSupport to support and manage computers and servers in 6 offices in central south Texas.

NetSupport Unveil The Latest Trends in IT Asset Management at Interop

Thu, 27 May 2009 12:36:00 GMT

It would appear from the volume of visitors to the recent Interop event held in Las Vegas that IT departments are optimistic about their chances of riding out the current economic uncertainty that is affecting many other areas of industry.

This was certainly good news for NetSupport whose booth saw a steady stream of visitors keen to catch up on the latest enhancements to the company's range of Remote PC Support & Enterprise Management solutions.

Taking center stage was the latest update to NetSupport's Asset Management offering, NetSupport DNA. Ahead of its global launch, scheduled for early June, attendees were treated to live demos of the pre-release copy of version 3.

For NetSupport's Head of US operations, Marcus Kingsley, there were many positives to come out of the show; "Despite the sluggish economy it was great to see that this hadn't adversely affected visitor numbers and there was a general mood of optim....

Securus Software Provide Instant End-User Support With NetSupport 24/7

Fri, 7 May 2009 13:34:00 GMT

Being software providers themselves, when Securus Software were looking to introduce a Remote Control tool into their support department they were in a good position to assess the relative merits of the products on offer.

But as Technical Support Manager Mark Lawrence explained, NetSupport had a bit of a head start in the evaluation process; "We looked at a number of products but as we were already satisfied customers of NetSupport we were immediately drawn to what they had to offer."

"We have been using NetSupport DNA for Hardware and Software Inventory purposes and were aware that NetSupport also provided a range of Remote Support products. DNA itself offers a Remote Control component and of course there is NetSupport Manager. However, for our purposes NetSupport 24/7 had many pluses."

"It's a web-based solution meaning we can provide fast and effective solutions to our dispersed customer community over the internet th....

NetSupport Shortlisted for National Business Award

Thu, 6 May 2009 10:10:00 GMT

The regional finalists have been announced for the 2009 National Business Awards and NetSupport are delighted to have been named on the shortlist for the Growth Strategy of the Year award.

The continued evolvement of their product range combined with the ongoing expansion of their overseas partner programme have helped NetSupport maintain their position as a leading supplier of Desktop Management technology and it is this strategy that has helped the company achieve this accolade.

As a regional finalist NetSupport are also in the running for the UK National Awards.

Click to see the full list of finalists in the Wales, Midlands & East Anglia Region:
http://www.nationalbusinessawards.co.uk/regionalawardfinalists/index.cfm?ccs=998&cs=5105#3