NetSupport - KB

How do I prevent the Student machines Aero theme from being switched to basic mode when connecting?

Fri, 26 Jan 2012 10:46:43 GMT

How to prevent the message “The colour scheme has been changed to Windows 7 basic” when connecting to a workstation using Windows 7 or Windows Vista.

Explorer related Windows Group Policy Settings are no longer enforced after installing the NetSupport School 10.70.0005 Student

Tue, 28 Nov 2011 15:15:02 GMT

An issue has been found whereby Explorer related Windows Group Policy settings are no longer enforced on a machine after installing the Student Component of NetSupport School version 10.70.0005 only.

How do I manually restart the Active Directory Synchronisation (AD Sync) Process

Sat, 25 Nov 2011 15:43:37 GMT

Summary

How do I configure the NetSupport ServiceDesk DNA Integration feature on a 64Bit Operating System?

Sat, 25 Nov 2011 15:38:47 GMT

Summary

Grey Screen When Viewing Assist Students Running Mac 10.7 (Lion)

Tue, 21 Nov 2011 16:33:54 GMT

When connecting to an Assist Student running on Mac 10.7 (Lion), only a grey screen will be displayed at the Tutor

NetSupport Assist Tutor Console Show icon and the Student icon are not visible in Ubuntu Unity Shell

Tue, 21 Nov 2011 16:24:00 GMT

When installing NetSupport Assist on to a machine running the new Ubuntu Unity Shell, the client and show icons are not displayed in the notification area.

GPF Assert Error when using Quick Send and Collect

Thu, 26 Oct 2011 12:43:21 GMT

When using the “Quick Send" or Quick Collect” features of the NetSupport School Tutor Console a GPF Assert error will be encountered and force the Tutor to close

NetSupport School File and Folder Locations

Sat, 21 Oct 2011 11:59:40 GMT

The following information will outline the default file and folder locations for the NetSupport School Student, Tutor and Tech Console components.

Installing NetSupport Assist on 64bit versions of Linux

Sat, 21 Oct 2011 11:36:30 GMT

NetSupport Assist can be installed on both 32bit and 64bit versions of the supported operating systems, in order to run on a 64bit version there is the requirement to install the 32bit versions of some files

Using NetSupport Assist with NetSupport School Tutor Consoles

Sat, 21 Oct 2011 11:32:14 GMT

In order for NetSupport School 10.70 onwards to connect to and interact with NetSupport Assist, the NetSupport School installation needs to be provided with a License for NetSupport Assist.

Logging Off Windows 7/2008 Clients Using Windows Log Off Option Results in Grey Screen and 1704# Connection Issue

Sat, 21 Oct 2011 11:25:40 GMT

Summary

Recovery point is not created when using a Protect lockdown.dat file from an XP operating system on a Windows 7 operating system

Fri, 13 Oct 2011 11:52:00 GMT

When using a pre-configured Lockdown.dat file that has been generated on a Windows XP Operating System and you wish to apply the same Lockdown.dat configuration to a Windows 7 Operating System it has been found the Protect Recovery Point feature will not be created on the Windows 7 machine after applying the file generated on a XP machine.

How to apply an updated Client configuration file for NetSupport Assist on Linux

Fri, 7 Apr 2011 11:03:48 GMT

The NetSupport Assist Linux Client initially installs with a default Client Configuration. To update the NetSupport Assist Client with the required settings the Client Configurator can be run on each Linux machine, or it is possible to copy a Client configuration file to each machine.

Support Tool for NetSupport Assist on Linux

Fri, 7 Apr 2011 11:03:42 GMT

A Support Tool is included with the NetSupport Assist, which gathers detailed information required to assist our Technical Support team, should you encounter a problem. The Support Tool gathers details from the machine where the Support Tool has been executed; this Tool then collects and stores these details within a support.tar.gz file.

Support Tool for NetSupport Assist

Fri, 7 Apr 2011 11:03:34 GMT

Screen Flicker when using NetSupport Assist Show on Linux

Fri, 7 Apr 2011 11:03:26 GMT

When using the Show feature of NetSupport Assist, under certain circumstances the bottom and top edges of the show window may flicker, the show window may also be frozen on the initial screen received however maximising the show window will allow the show to continue as normal.

Installing NetSupport Assist on Mac using an existing Client32.ini File

Fri, 7 Apr 2011 11:03:20 GMT

When installing NetSupport Assist on a Mac the installer will automatically detect any present configuration (client32.ini) files as long as they are in the same folder

Installing NetSupport Assist on Mac using an existing NSA.LIC File

Fri, 7 Apr 2011 11:03:14 GMT

When installing NetSupport Assist on a Mac the installer will automatically detect any present license (NSA.LIC) files as long as they are in the same folder

How do I convert a Linux version of NetSupport Assist from EVAL to the full product

Fri, 7 Apr 2011 11:03:05 GMT

If you downloaded an Evaluation of NetSupport Assist and have now purchased a License you can run the NetSupport Assist Licence Manager as detailed below to license the software.

How do I convert a Mac version of NetSupport Assist from EVAL to the full product

Fri, 7 Apr 2011 11:02:57 GMT

If you downloaded an Evaluation of NetSupport Assist and have now purchased a License you can run the NetSupport Assist Licence Manager as detailed below to license the software.