NetSupport School - KB

Unable to Pin NetSupport Software Programs to the Windows 7 Taskbar

Sat, 11 Dec 2009 15:08:53 GMT

Windows 7 includes a feature that allows you to pin your most commonly used programs to the Taskbar. This is achieved by right clicking on the program shortcut and selecting Pin to Taskbar.

Setting Up NetSupport School version 4.50 to 10.01 to run in a Microsoft Terminal Server environment

Tue, 28 Sep 2009 18:46:45 GMT

It is possible to use NetSupport School/Inform 4.50 to 10.01 to Control Microsoft Terminal Server clients. This is done by running an instance of the NetSupport School/Inform Student as an Application in each Terminal server session. The NetSupport Student is configured to listen on a different TCP port in each terminal server session.

Connecting to Students using the Room Mode feature

Tue, 28 Sep 2009 18:41:53 GMT

Summary

Cannot Capture Audio output from Students running on Windows XP\2003 64bit Operating Systems

Tue, 28 Sep 2009 18:39:22 GMT

The Audio Control Feature was introduced with NetSupport School version 10.50, this feature allows the Tutor to identify when sound is being played on one of the connected Student machines and to then monitor the Audio played at the Student. The Audio Activity monitored by the Tutor can also be recorded and played back to the Students.

Cannot deploy from a Windows 7 workstation to a Windows XP or Windows 2000 workstation in a workgroup environment

Tue, 28 Sep 2009 18:37:45 GMT

When you try and deploy a NetSupport Package from a Windows 7 workstation to a Windows XP or 2000 workstation that is in a Workgroup you will be prompted to enter a Username and Password of an account that has administrator rights to the machine. However the user details will not be accepted and the NetSupport Deploy tool will again prompt for a Username and password.

NetSupport Product Activation and Disk imaging (or cloning) software

Wed, 7 Jul 2009 09:51:17 GMT

The first time the following NetSupport Product components are launched they require activation either online or by telephone to verify the authenticity of the license key.

Configuring a NetSupport Manager Gateway and Internet Information Services (IIS) to run on the same server

Fri, 22 May 2008 11:25:58 GMT

Configuring NetSupport Manager Gateway and Internet Information Services (IIS) to run on the same server

Configure NetSupport School to write to the Local Machine rather than to the Current Users profile

Wed, 8 Apr 2008 10:04:20 GMT

In NetSupport School 9.00 and above the location of where the Tutor Configuration is stored in the registry was changed. This change was made for Environments where Users would not have rights to write to the Local Machine, but would have rights to write to their logged on users Profile.

NetSupport Manager Client Denial of Service Attack

Thu, 3 Oct 2007 09:04:25 GMT

A potential denial of service attack on the NetSupport Manager Client or the NetSupport School Student has been identified in lab conditions. This could potentially be used to prevent a NetSupport Manager or NetSupport School connection.

Installing NetSupport Manager or NetSupport School via Active Directory Group Policy Software Deployment

Fri, 13 Sep 2007 16:59:42 GMT

This technical document explains the steps to follow in order to deploy NetSupport Manager and NetSupport School using Windows 2000 / 2003 Active Directory. Details on how to configure are outlined below

How to perform a Silent install in NetSupport School version 9

Sat, 25 May 2007 12:51:02 GMT

From NetSupport School version 9.00 the installer has been updated, with this update a new method to silently install NetSupport School is required. Please follow the steps under the Details section on how to perform a Silent installation of NetSupport School when using both the NetSupport School.MSI and the Setup.exe installation files.

NetSupport School Integration with Active Directory

Sat, 25 May 2007 12:50:36 GMT

Summary

Blank screen when viewing a Client that is also viewed using Remote Desktop

Wed, 18 Jul 2006 12:47:07 GMT

The known issue with NetSupport Manager and Remote Desktop (RDP) is resolved in NetSupport Manager 10.30, for details please see Connecting to a Client Machine that is or has been controlled using Remote Desktop

How do I convert a NetSupport Manager or NetSupport School EVAL to the full product?

Tue, 12 Jun 2006 17:07:50 GMT

If you downloaded an Evaluation of NetSupport Manager or NetSupport School and have now purchased a License you can run the NetSupport License manager as detailed below.

How do I find out the version of my NetSupport product

Tue, 12 Jun 2006 17:03:42 GMT

How do I find out the version of my NetSupport product?

How do I find out the Serial number of my NetSupport Product

Tue, 12 Jun 2006 16:55:13 GMT

It is possible to discover your serial number and other license details for each of the NetSupport Products please follow the instructions for each NetSupport product below for details on how to check your serial number.

Changing the behaviour of the Tutor when attempting to connect to a machines that not available

Wed, 9 May 2006 08:57:02 GMT

When using NetSupport School/Inform you must first connect to the Student machines that you wish to perform tasks to. If one of the machines is not available, this may be turned off or have been disconnected from the network, the Tutor Application would wait up to 30 seconds before the connection times out and an error would be displayed.

Wireless LAN Optimisation in NetSupport School

Fri, 9 Mar 2006 14:17:02 GMT

NetSupport School/Inform version 8.02 and higher has been optimised to provide better performance in a Wireless Local Area Network (WLAN) environment. A new configuration setting has been added to the NetSupport Tutor that can be used to maximise performance for WLAN operation. This setting is displayed on the connectivity section of the NetSupport Tutor configuration and is calle....

Running NetSupport School Tutor from a Portable Device

Fri, 9 Mar 2006 14:16:52 GMT

Using NetSupport School/Inform Version 8.02 and higher, it is easier than before to run the Tutor from a portable device such as USB Pen Drive, Memory Stick or Flash Drive etc.

Unknown Resource error 6307 error when using NetSupport Deploy

Fri, 26 May 2005 09:47:30 GMT

The Deploy Utility within NetSupport School/Inform allows Administartors to distribute the NetSupport School/Inform software from a central location, to other machines with your network.